Shipping and returns
Where we ship
We ship to the contiguous United States: the 48 states and [Washington, DC: confirm]. We do not ship to Alaska, Hawaii, US territories or other countries for now.
How long it takes
Every print is made to order by WHCC, our print lab. Fine art prints are normally in production for 1 to 2 business days, and orders ship Monday through Friday only. [Time in transit: WHCC publishes none. Leave this out or confirm with a WHCC rep.]
The lab ships to you directly. The return address on the box is ours, and there is no packing slip or invoice inside. [Your receipt comes by email.]
Shipping cost
[Shipping cost, or the order total that ships free.]
Tracking
[Tracking: WHCC shows order tracking to us, not to your customer. Confirm with a WHCC rep before promising a tracking number.]
Cancelling an order
You can cancel until your order goes to print, usually within [ ] hours of ordering. Write to studio@jh-es.com with your order number. Once a print has gone to print, we cannot cancel it.
Returns
Each print is made for you when you order it. [Joe to decide: either "We do not accept returns for a change of mind." or "You can return a print within [ ] days of delivery." with the condition it must be in and who pays return shipping.]
Damage or misprint
If your print arrives damaged or printed wrong, we replace it at no cost or refund you.
- Accept the package. Do not refuse it, even if the box looks damaged.
- Open it and check the print right away.
- Within [30] days of delivery, write to studio@jh-es.com with your order number and photos of the print and the packaging.
A replacement is printed on the lab's normal schedule and ships by standard shipping. You do not need to file anything with the carrier.
Changing the picture, size or paper after you order is a new order, not a replacement.
Lost packages
[Lost package policy.]
Questions
Write to studio@jh-es.com. Joe and Elena answer every message themselves.